Customer Testimonials
The service person that assisted us in getting the recall completed was very helpful and friendly.
Excellent job! You always take care of customers, respect customers' time, and your shuttle service is awesome. A+++
1 1/2 hour late for an appointment no call??very unprofessional More communication would make the experience do better
(Translated by Google) Good customer service (Original) Buen servicio al cliente
Five months have passed since I visited this dealership and five months I have wrestled with the credit reporting agency that they used.
Five months I have been leaving voice messages and emails for both the credit company and the Ford Store.
Five frustrating months.
The credit reporting agency they use had me complete multiple forms trying to get this off of my credit report.
It's pretty nasty business that you would promise someone that you're not going to run their credit and that they only thing that they're going to do is confirm your identity.
The ... Read More DealerRater - Jun 17, 2026
Scheduled appointment; serviced according to requested; prompt and courteous and attentive to needs while waiting in the waiting area.
Great purchasing experience. Friendly and knowledgeable staff that made this pleasant purchase. Paige did a great job coordinating everything. Joe did an exceptional job with completing the purchase even on his day off.
I brought in a special offer coupon and the work was completed in less than 2 hours.
He took care of my issue and made it easy. They provided the service at my house and gave me an appointment time, not a 4 hour window like is so common.
Very helpful and polite. Courteous and very helpful. Thank you for the service. Friendly service.
Very helpful and polite. Courteous and very helpful. Thank you for the service. Friendly service.
Simon Ortiz and staff were all professional and courteous. Minimal wait time also. I appreciate the quick turnaround.
Great buying experience! Love my new truck!
Great price and service. I would recommend shopping there first I love my new vehicle. This is best experience
Always treated with respect, professionalism. Always kept informed on the progress on getting services done on my vehicles.
My most recent service went very well and met all my expectations. Service to my vehicle was great!
Personable and professional service.
Simon was thoroughly a pleasure to work with. He made the unfortunate issue process smooth .
Excellent quick service
Overcharge for their services and they broke a part on my car and I drove off the lot. Management was not quick to fix it and my car was down for 2 weeks
I don’t understand why the service options on the Mustang Mache are so expensive. There’s really no moving parts and it only consists of a wheel alignment and rotation.
Great Experience from the beginning to the end with my new 2026 Raptor.
The Best Customer Service: They are incredibly patient, helpful, and friendly. The people who work there are truly exceptional.
Overall, my experience was positive. The staff was friendly, professional, and communication throughout the service was excellent, including frequent text updates and a convenient shuttle service. The main opportunity for improvement is the check-in process for first-time customers, as it was unclear where to go upon arrival and felt somewhat disorganized during the morning rush. Additionally, verifying parts availability before offering recall services would help set proper expectations and avoid follow-up delays. Despite these minor issues, I was satisfied with the overall service experience.
I’ve always got great service for my vehicle’s over the years. Billy Severs, continues this tradition for my 2019 F150 & has always kept me informed of the status of my vehicle while in for service !
(Translated by Google) Great place to buy your car (Original) Muy buen lugar para comprar tu carro
Excellent. No gimicks, no upsales, no xx....just a positive experience overall in every way. No pushy sales people. Great Management.
They took a week to replace the window regulator but when the valet delivered the car it arrived with several scratches on the door they worked on, and some more on the adjacent panels. Coincidence? I don’t think so.
Loved working with our sales rep Sam Noble. He is friendly, experienced and knowledgeable. Most importantly, he is not a pushy salesman. He made us feel comfortable and able to take our time in making our decision. We love our new Explorer and loved the shopping experience with Sam!
A++++ service and engineer arrived on time and process was smooth. Thanks Ford.
Excellent. Even the ride share guy Ford Store paid for was great. Two vehicles serviced back to back were EXCELLENT
Service and scheduling was great. Love the mobile service option at my house. Adrian was excellent!
Ming Yueng is the best No pressure & great price on my new Mustang! Even the finance manager was a pleasure to work with
Picked up a van for our company yesterday and had a great experience from start to finish. The team was professional, efficient, and easy to work with. They made the process smooth and straightforward, and we’re very happy with the purchase. Highly recommend this dealership.
Great experience getting a new tire , and replacing swollen lug nuts on all tires on my 2019 Lincolin Nautilus , I ever heard of either…it is a problem. San Leandro Ford was awesome!
Ozzy was great to work with and everybody else that supported me through the process was amazing! I love my Tesla and I hear Ford automobiles are pretty darn good too ! Thank you
Very efficient.
From start to finish, received the best service ever. From the guys who picked up my car, to the service people I spoke with on the phone , great customer care and excellent service. THANK YOU ALL
They didn't told when you use credit card it will charge 3% fee at the beginning. I haven't bring other form of payment at all.
Service Writer was thorough and efficient. All staff very polite to me, offering help if I needed it.
Smooth visit. Billy Severs makes my life easier to get service done. The appointment was easy to schedule and the work was completed when promised. Couldn't ask for more. Thanks!
Jesus and his team were accommodating and I was able to know the cost before starting work on my car. They're friendly and efficient
Do not make me write 15 words for a xxxxx rating. This is stupid. Ok? Did not like you filling my tires to 80 lbs when it says right in the tire to inflate to 65 cold. I Am not draining air to make it right.
The repair took less than an hour. It was quick and easy, hassle free mobile repair. Will utilize it again to save time!
Fairly good communication, great valet service Owen accommodated my needs to get both vehicles serviced and swapped so I didn't have to make time to take them in
They messed up my van on a recall and couldn’t fix it , they’re a nightmare
Very user friendly and pleasant and helpful Great services like pickup and return Washed my car
Jesus was excellent informing me the amount of time it would take to define and resolve the issue and kept me up to date. All went well with your service department.
I had difficulty getting a return call to schedule a time to pick up my truck after the service work was done. Otherwise, happy with the work.
I've been going here for service for a couple years and it's sometimes fine and sometimes a hassle. I dropped my car off for an oil change and they gave me a ride home in an Uber (love this!) but then they never brought me my car back. Routine oil change and I have no car. No text and no voicemail. I'm sure I'll get it back some day but I don't have it now and I have to leave for work early in the morning. Guess I'm taking the bus. Be wary of ... Read More Google - May 7, 2026
Paul is the reason that I gave five stars. He is the service manager at the San Leandro Ford Dealership and he is a stellar manager and human being. Paul is responsive and thoughtful, caring and effective and I feel so appreciative of his services. This is the reason I have bought three Ford cars at this dealership and will continue to do so. I greatly appreciate the amazing Service I get from his team. Thank you, Paul! I hope they give you a raise. Great service makes all the difference these days.
Excellent service! Great customer care and team work. Truck is running smoothly, I felt well
Good service great personality great help program pick up and deliver to the to shop and return
Overall good experience and pleased with the car buying process. They made the purchase easy and straightforward.
Was greeting promptly and Jesus took excellent care of my needs. My thanks to Jesus and Ford!
Owen was great. The mechanics were also great. Very thorough and didn't try to over charge or do anything I didn't want. Very friendly
fast, friendly, informative service fast friendly informative Sevice. They are very professional and I actually enjoy going to the service department at San, Leandro, Ford.
Such a great team! I felt welcomed and the guys took great care of me.
I was wow by how easy the process was for me to buy here and I don’t like dealerships. I did it all with the online sales manager Paige’s she is great!!!
fast, efficient service
Bought a used car tonight from them and they were great.
I’ve been looking for a used Ford F150 for some time and recently stopped by the San Leandro Ford dealership just to see what they had available on a Thursday afternoon and met Alfonso Sandoval. It’s one thing to visit the online site but definitely need to visit the dealership and see the trucks for yourself. I live in Stockton and made an appointment with Alfonso to return Saturday to look at one particular truck, by the time I arrived he had prepared 3 beautiful trucks for me to look at. Few hours later I was driving my truck ... Read More Google - Apr 27, 2026
Billy and the rest of the service department went above and beyond to help me make the best decision in my vehicle repair. Excellent customer service and knowledgeable staff.
Dealer was very nice and friendly got me a fantastic deal just what I wanted. They are great people especially Victor Gomez.
Really good service happy with my new car good place to get one ☝️
I always have a great experience here. Simon was great!
I had a great experience at this Ford location. Owen was an awesome service person to work with very professionally and responsive. The Ford store completed my recall items as well as found the cause of the knocking noise I was hearing in my 2014 Ford Explorer. They completed the repairs for a very affordable price. I was very happy with the work completed and my car is running great. I’m ready to put another 232k miles on this baby. Go see Owen if you need service on your Ford
Great service and friendly staff. Very helpful at resolving the issue at the time. I’ll be back.
Honest and reliable Great communication and showed integrity Made my car safe again with no issues I appreciate it
I've always had a good experience taking my car in there for service. Extremely pleased
Jose and Damian were so nice, great, and professionals.. The sale went smooth and fast.
All went well vehicle was done when promised.
Clean facility and professional staff.
It was great. Everyone was very helpful and answered our questions. Will recommend Pleasant experience without pressure
He explain me everything in Spanish I understood everything that he said Thank you Simon
Great customer service. They make it super convenient for repairs/recalls. Followed up as needed and helped with rides back & forth. Thank you Billy!
It was a little busy. Work on being a little more organized. Get better coffee machine.